Steel Square Tube Ashtray/Urn

Shipping Weight: 70lbs

This product ships unassembled and will require easy and straight-forward assembly using common household tools. Detailed instructions are included.

Return Policy:

To return a product based upon Picnic Table Outlet’s replacement/return guarantee, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Picnic Table Outlet’s will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to Picnic Table Outlet’s. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to Picnic Table Outlet’s. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Picnic Table Outlet’s Return Procedure will be breached and Picnic Table Outlet’s will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

Picnic Table Outlet’s will not refund to Customer the original shipping charges. In addition, Picnic Table Outlet’s charges a 20% re-stocking fee on all non-defective returns for refund.

Products being returned for a refund, must be received by Picnic Table Outlet’s prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.

Satisfaction Guarantee:

At Picnic Table Outlet, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectation. Through our testimonies, our satisfied customers speak for themselves. Every day we pledge to strive very hard to insure that all of our customer’s needs and expectations are met. We want to establish and maintain long term client relationship that is built on QUALITY products Picnic Table Outlet provides to both contract commercial and residential clients worldwide.

This item ships via FedEx or UPS (depending on your zip code). Once shipped, you will receive a tracking # via the email address you provide us. Ground shipments usually arrive in 2-5 business days. Please inspect the package when it arrives to review if damage occurred during shipping. If box is crushed, wet, or severly damaged, reject the shipment and do not sign for it. The item will be returned to us allowing us to file a claim. This allows us to ship your replacement item within 24 hrs.

Picnic Table Outlet offers a 5 year basic warranty on this product to the original purchaser from the date of purchase against defects in material and workmanship. During this period Picnic Table Outlet will repair or replace, at our discretion, the defective component.

This warranty does not apply to improperly installed, handled, abused, damaged by user error, nor to any unit which has been repaired or altered by unauthorized repair companies. Under no circumstances will the buyer be entitled to consequential or incidental damages. This limited 5 year basic warranty gives you specific legal rights; you may have other rights which vary from state to state where you live. Batteries and plastic housings are not covered by warranty.